businessthoughts

January 22, 2010

Post-Its, Ideas, To-Do Lists – Oh, My!

LionMany of us approach our workday with the same fears that Dorothy and her friends (the Scarecrow and Tin Man) had upon entering the dark forest. Somewhere, lurking among the shadows — “Lions and tigers and bears! Oh, my!” We, too, look at the myriad of memos, post-its, periodicals and lists and we are certain that there is something in there that’s going to sneak up behind us and take a bite out of our…well, you know…

And then — the lion strikes! Dorothy, et al. race around in fear, trying to avoid certain disaster. Mortal peril! What shall we do???!!! Suddenly, Dorothy turns and confronts that lion and finds out that he is, in fact, a coward, unable to stand up to her scrutiny with any power.

That clutter on our desk is the same. We build up an imaginary scenario in our own minds in which we are eaten alive by deadlines that we’ve missed and looming projects . We find ourselves confronted by a lion in the form of a memo we were supposed to respond to weeks ago. We race around in fear, trying to avoid certain disaster, knowing there are other lions and tigers and bears waiting to pounce…!Urgent note

But then, if we confront these terrors, we often find out that they are, indeed, only “paper tigers”. The problem with most of us is that we do not have a plan, a system in place for dealing with the information that comes to us each day. While that information comes to us in a variety of forms from a variety of sources, the technique for handling it is exactly the same. Because it doesn’t matter what it is. There are only three decisions that can be made about anything that comes across our desk, computer or even our mind — do we need to file the information for future reference; act on it because the ball is in our court; or toss it because it is unnecessary or irrelevant. When we use this system (also known as F-A-T: File-Act-Toss), we take control of our time, space and energy, putting fears, as well as items and information, in their place.

The part that trips us up most, however, is “Act”. We most likely got into this (literal) mess because we were doubtful, if not fearful, of what to do with the information. As a matter of fact, one of the principles of a productive environment is: “Clutter is postponed decisions”. Right now look at any pile in your office and you would have to agree that those items are there because you weren’t sure what to do. And while making the decision is crucial, it’s only part one; the second part is follow-through. We must make that phone, write that e-mail response, and schedule time in our calendar to do the research required for our project. That’s when we become productive.

The absolute best way to keep from becoming a high speed casualty on the “information superhighway” is to have a system in place to handle projects and paperwork. The only way to develop such a system is to understand what your vision is and figure out your resources, obstacles and tools, and then maintain that system. In fact, this is known as the Productive Environment Process.

So, how much more space, time and energy would you have tomorrow if you walked into your office knowing that you had a productive way to handle

Brenda Spandrio, Ambiance Solutions
Brenda Spandrio, Ambiance Solutions

incoming information? Why not call your local Certified Productive Environment Specialist to find out?

January 3, 2010

Scarlett Doesn’t Live Here Anymore!

plannerThe New Year is all about new starts. Most of us, whether we admit it or not, make at least one resolution or goal of some sort. We like the idea that the new year is a blank slate. In fact, we look on the beginning of the month, the beginning of a week, even the next day as being a better day to handle things. In the words of Scarlett O’Hara, we choose to “think about it tomorrow” – “it” being whatever difficulty we are currently faced with and desperate to avoid.

I fell into that trap on December 29.  I was feeling discouraged and tired. Kind of the antithesis of “New Year” feelings; I was acting and thinking more like the worn out “Old Year”, or really, to be honest, a lame duck. My thought process: “Why bother calling clients tonight; it’s almost 6:00 p.m.? Most of them probably aren’t home or have company. I’ll start fresh on January 1. Well, not on the first because everyone will be sleeping off New Year’s Eve. And not the second or third because that’s a weekend. So first thing Monday, January 4, I’ll work my business!”

Then I looked on my Network and saw several people posting client activities they were working on. I felt a little ashamed. But mostly I realized that I was not going to “think about it tomorrow”, but rather SIX DAYS LATER. I mean, really, God accomplished all of creation in six days! Couldn’t I get SOMETHING done?

So, I made a list of ten clients and called each one (I ended up calling two more before the night was out). I only reached one in person, but left messages for the rest. I did not schedule one appointment with anyone.

Was it worth it to make those calls and get no positive response?

YES! In the first place, I gained momentum. My tired “why bother” became an energized “why not?!” Suddenly I had several productive days in front of me instead of wasted time. Secondly, my antennae were up; I was more sensitive to ways I could work my business, even if I didn’t have client hours scheduled. My self-talk was all encouragement now. And, it paid off. On December 30, I was on my way to a hair appointment that I made last minute, ran into a network pal who DESPERATELY wanted my services. I scheduled a session with her for the next day (December 31) which led to another session on January 2. I went from six wasted days to nearly six paid client hours. And, I also got another client scheduled as a result of leaving

Brenda Spandrio, Ambiance Solutions

the earlier message.

So, Scarlett doesn’t live here anymore. I’ve got too much to do!

Need help getting her out of YOUR way? Contact me:                                  brenda@ambiance-solutions.com

Brenda Spandrio, Ambiance Solutions

December 14, 2009

Plan and Prepare

Brenda Spandrio, Ambiance Solutions

Brenda Spandrio, Ambiance Solutions

I’ve been thinking about the difference between “planning” and “preparing” a lot lately.

Pretty much everyone would agree that planning and preparation are both necessary for a large purchase or event (like a vacation). Few people see the advantage of applying the same thinking in their day-to-day lives, and yet, failure to do so can be just as costly as when considering a larger scenario.

Most of us move through our day reacting to whatever comes our way.  We may have a vague idea of what we want to accomplish, but find that circumstances and situations rapidly change those “plans”. The real problem is that we don’t prepare properly. The secret is to remember that planning is not the same as preparing. Planning assumes we have control of the situation – we rarely do. On the other hand, preparing is being ready within a situation.  This is much more doable with a system that makes sense.

The Productive Environment Process™ was created to enable everyone to function effectively in their daily lives. It combines planning AND preparation. The very first step is “Design your vision”, that is, plan your success. The next steps, “Eliminate your obstacles” and “Commit your resources,” move us into preparation. As a Certified Productive Environment Specialist, I help complete that process of planning and preparation by helping “Select Your Tools” and “Maintain Your Success”.  The beauty of this is that, in the end, you have a custom system.  This does not mean there will never be interruptions.  What it does mean is that you are better prepared to handle the unexpected because you have a plan!

November 13, 2009

I Object!

looking up steep stairs

The Productive Environment Process is becoming a focal point as I go through my day. Not just with my big goals, either; but whatever my current work is, if I get “stuck”, I reach for the Process. It starts, of course, with the vision. What would success look like in the particular instance of that task?

The next step is to identify those pesky obstacles. What I’ve noticed is that for both myself and my clients, people often figure on this list. I started questioning that. How can OTHER people be obstacles to OUR goals? That’s not a hard question to answer – most of us have relationships to consider before we move forward on any sort of project, let alone some large-looming desire like starting a new business. But I started wondering how much of the concept of these people as obstacles is based in reality — or is it more of an assumption?

Working with clients, it’s easy to see, from my outsider perspective, that they often tag their spouse, significant other, even children and parents, as the reason they cannot move forward on a plan. The reasons vary from “he holds the purse strings” to “they take up all my spare time”. However, what I have found, even for me personally, is that many times, we didn’t even talk  with the very person we consider an obstacle! And that begs the questions: “Why not?”

My own reasons are rooted in being too focused on my past failures. I project that the person whose support I need will point to where I’ve not been successful in the past, therefore, why should he support this particular project. But the point is that I was reluctant to even try! I assumed  he would object! And as I thought about that, I found myself wondering how I could overcome those imaginary objections.

And then the real beauty of the Productive Environment Process shows itself.

I realize that I need to be clear about what I want in order to get the support I need. If I can’t explain clearly what my vision is, if I am unable to help my spouse or parents or children see the goal as I see it, how can they support me? In fact, if there are questions and objections, I had better be able to find a way to answer them because if those closest to me have concerns, what about the community at large that I wish to impact with my goal? How will I answer them ?

And, I found one great strategy for getting people who have objections on board with a plan is to find out from them  what it would take for that to happen! In other words, ASK: “What would it take for you to become a resource and a help for me in attaining this vision?” Chances are, as they feel heard and understood, you will find your greatest ally in the people you once thought were in your way.

Take the opportunity today to learn from the people who know you best. And turn your obstacle into a stepping stone!

man and woman as partners

October 16, 2009

The Advantages of Clutter

If clutter is such a bad thing, why do we have so much of it? There must be some benefit derived from being surrounded by stuff that’s out of place. So what are some of the “perks” of clutter?

• We can see where stuff is – sort of…Anyway, it’s here somewhere, right?

• We want to remember something…We just can’t think what it is right now.

• We want to show others how busy we are…How can we possibly do something someone else wants us to do when we have all this  to contend with???

• We want to show others how much stuff we have…See??? We can afford all this  (kind of).

• We want others to see how important we are… After all, we are responsible for all this.

But one big reason many of us keep our clutter is to keep others at a distance. Clutter can become a barrier between us and other people as we build up a literal wall of stuff. We use the clutter to distract ourselves from having to deal with real issues. Clutter becomes the issue and our way of handling – or not handling – relationships and activities that we are not ready to face.

Are you using clutter to avoid dealing with more important issues? Contact me and we’ll talk about it!

Brenda Spandrio

brenda@ambiance-solutions.com

Clutter builds walls

Clutter builds walls

August 28, 2009

Tennis Anyone?

I’ve got tennis on the brain lately. Not only is the US Open starting up next week, but we are renting a house that has access to very nice tennis courts. Although it’s been over seven since I’ve played, it’s coming back ttennis serveo me. The thing is, I’m finding analogies to building my business as I work to improve my game. For example:

1. It’s necessary to have the proper equipment and that equipment must be in decent shape. Flat balls and loose strings just don’t work to play tennis. Outdated computers, websites and philosophies don’t work for building my business. As Barbara Hemphill always says, “Half of any job is having the right tools.” Do I have the right equipment and is that equipment in good working order?

2. I have to position myself properly. If I don’t get myself near the ball, I can’t hit it. But, it’s not simply a matter of being close enough. I should be a little bit back of it when I take my backswing, so that I can step into the ball and hit it dead center of the racket – the “sweet spot”. Now, that doesn’t always happen, but the chances are greater of hitting with the sweet spot if I’m in the right place. And there’s a lot involved with that. I have to keep my feet moving, ready to head wherever the ball is.

The same is true of my business. I can’t stand flat-footed, expecting clients (the ball) to come to me; I have to go where they are and try to position myself to give them the best chance possible to succeed (stay in bounds of the court. By the way, in this analogy, the client is the ball; the opponent is the current market; and the court is my industry). I have to be on my toes, ready to dash whichever direction is necessary to serve the client.

3. Follow through is essential. When I took tennis lessons years ago, the pro demonstrated that he could hit the ball with any part of the racquet (including the rim and the handle!) and keep it in bounds by following all the way through with his swing. And I’ve seen that in my own game. A potential flub is averted because following through puts a different spin on the ball than just “popping” it, trying to make the ball fall in short. With follow through, there is more control.

I see that in business, too. The client is going to feel more supported. And even if I misspoke or had an off day working with a client, by following through, I can correct misconceptions or give further clarification. There just is no substitute for the follow through.

4. Replace old balls. Eventually, the old tennis balls don’t do the job any more and need to be changed out for new. And if I don’t get fresh clients, I won’t grow my business.

5. Not even the pros “ace” every serve. I watch tennis enough to see that no matter how good a player is, he doesn’t win every time he plays. At some time or other he serves wild, double faults, hits into the net. Or she plays an amazing game, but the opponent is simply better. It happens. It happens in business, too. I can do everything “right” and still lose a client or have an off month. I have to decide if I’m going to stay in the circuit or retire.

6. Stay in the game. The Australian Open, The French Open, Wimbledon, The US Open and a myriad of other tournaments in between make up the tennis circuit year after year. The world-class players keep going from year to year to year, competing to improve their standing, or, if they are the number one player, to maintain their place. In business, if I’m going to be “world-class” I need to “play” for all I’m worth in my industry. Sitting back and resting on my laurels only lasts until the next event. I have to prove myself over and over again. I need to stay in shape by working out on my own, get coaching from a pro and hone my skills by pitting myself up against those who are a bit better than I am.   

So, tennis anyone?

Brenda Spandrio, Ambiance Solutions
Brenda Spandrio, Ambiance Solutions

May 23, 2009

Be the Miracle

 I like the movie “Bruce Almighty” although I avoided it for a long time because I had expected that, in addition to being theologically inaccurate, it would be crass and crude (I’ve seen other Jim Carrey movies!).  Well, there are some things that are offensive to people who are trying to be pious, but it also has some very good take away messages whether you are a “believer” or not.

One of the main points was to “be the miracle”.  This is not a new message.  Ghandi is quoted as saying, “Be the change you want to see in the world.”  We don’t tend to think like that anymore.  We have become willing victims of fate, society, rotten parents, the stars – whatever makes the most sense to the individual.  Anyone who is successful is called “lucky” or is accused of getting ahead by dishonest or dishonorable means.

 However, the old saying is quite true:  “If you want to get something done, you have to do it yourself.”  I’m trying to build my business and I get into moods where I blame the apparent lack of progress on something other than myself.  The bottom line is if I REALLY wanted to succeed, I would find a way to do it.  We always find a way to get what we want, if we want it enough. (Of course, the big problem is that we don’t really know what we want, but that’s another blog entry!)

 Do you really (and I mean REALLY, REALLY) want to be organized, out from under your chaos?  Then it’s up to you.  You have to be the change you wish to see.  It starts when you put the DVDs back in the case after watching the movie and THEN PUT THE DVD ON THE SHELF instead of leaving it on the floor in front of the TV or on the coffee table where it ends up being a coaster for somebody’s Coke.  Or putting the laundry away after folding it, instead of drawing clothing out of the laundry basket.  It takes daily practice doing the small things EVEN WHEN WE DON’T FEEL LIKE IT. 

 And that’s the real secret to change.  Whether we feel like it or not, if we want a decluttered home, an increase in business or improved relationships, we have to change ourselves.  That’s all we have control over – ourselves, our actions and our reactions.  So take charge and be the miracle in your own life.

April 15, 2009

I Dreamed a Dream

I just watched (for the third time) the “You Tube” event entitled “Britain’s Got Talent 2009 Susan Boyle 47 Year Old Singer” (http://www.youtube.com/watch?v=d-KiGva9dV4).

This ordinary, middle aged woman walks on stage and the camera pans to the audience and judges. They are smirking, anticipating a big flop. After all, this is no Carrie Underwood or Kelly Clarkson. She’s got at least 20 years on these girls (As well as at least twenty pounds; this is not to knock Ms Boyle because, frankly, so do I!). Ms Boyle tells the judges that she’s been singing since she was 12 years old and, in answer to Simon Cowell’s question as to why she hasn’t previously pursued a singing career, says that this is her first opportunity to live out her dream of singing in front of a large number of people.

And her song is about a dream. She has chosen I Dreamed a Dream, from the musical Les Misérables. You watch the audience wince. How will she butcher this timeless, ethereal piece?


So, what does all this have to do with being organized? Quite simply, turning dreams into reality requires focus. If our lives are cluttered and disorganized, there is no focus. When we are surrounded by clutter, we are constantly distracted by the variety of things in our field of vision. We are rarely content with simplicity. Most of us can no longer stand to be alone in silence. We must have our cell phone so that we can talk or text while waiting in line. Our MP3 gives us a continual stream of noise so that we do not have to be confronted by our own thoughts. We check e-mail and Facebook and Twitter a dozen times a day to see what’s going on elsewhere instead of interacting with ourselves and our dreams.


I don’t know what the future holds for her, however Susan Boyle accomplished her dream. But she had to leave her little house in her little town to do something big. She sang in front of a HUGE audience and is being seen over and over again on “You Tube”. She’s the talk of Great Britain and is becoming well-known all over the world via cyberspace. (If you want to know the result of her performance, you must watch the video!)


What about you? Do you have a dream? Are you letting the clutter in front of you sap your focus and your energy? Has your world become smaller, despite the vastness of the internet? You see, we think we’ve become “global”, but in reality, our universe is a 17” screen attached to a keyboard, a handheld Star Trek-style communicator (aka a cell phone) or a couple of ear buds.

Are you ready to let go of the clutter, both physical and mental, and grab on to your dream? Step out! Clear the decks (or the desk!) and start plotting the path to your dream. Use this time to sweep out the memories that have you anchored in the past and perhaps to past failures. If you need help getting started, contact me: brenda@ambiance-solutions.com.

March 19, 2009

Get Organized to Lose Weight!

Bet that got your attention!

It seems that we are told that every pet project, if done according to the sponsor’s standards, has the side effect of causing us to lose weight:  get enough sleep, eat more dairy, own a pet. 

I first heard this scenario listening to a popular financial advice program on the radio.  The hostess announced that she saw a definite connection between people taking control of their finances and their losing weight.  And over time, the other apparent connections were made public in articles and ads all over the place.

Well, I’m a connect-the-dots kind of person.   So I asked myself, “Why would there be a connection between finances and weight loss?”

Of course, there’s the obvious:  if we are keeping close track of our money, we will eat out less, buy less junk food, cut down on the free range snacking at the vending machine.  But in reality, that still comes down to “calories in/calories out” and doesn’t REALLY have to do with finances.

The real key to this mystery is the phrase “taking control”.   It doesn’t matter where we start — finances, hours of sleep, organizing our day or our desk — once we take a small area of our life and begin to successfully take control over it, we build up the “I can do this” muscle that we’ve allowed to atrophy from disuse.

As we learn to say “no” to extraneous expenses, we become more adept at saying “no” to extraneous eating.  When we control our day through time management, we realize we can control our eating as well.  It all starts with something small.

Ultimately, as we exercise our will over our out-of-control desires, we become the persons we have always envisioned ourselves to be.   And we don’t do it all at once, but one small “workout” at a time!

Pick a place to start.  And if you want support and encouragement, e-mail me anytime!

Brenda Spandrio  brenda@ambiance-solutions.com

February 16, 2009

Just Do It!

Filed under: Uncategorized — bspandrio @ 10:06 am

This has not been a stellar week.

I’m a professional organizer.  My job is to help people struggling with their clutter and disorganization.  I love doing that!  The biggest issue is that people are too close to the problem and have a hard time breaking tasks down.  They can only see the big mess and feel the pressure building as they know SOMETHING has to give — and it may be the boss giving them notice!  And not the kind of notice they want.

I found myself facing that situation this weekend.  Due to a number of circumstances, MY office was becoming disorganized, with piles of files and papers building up.  I began wondering what I was missing that this was going on.  Did I not have the right tools at my disposal?  Was it time for a new file cabinet?  Did I need to read another book on organizing methods?  Then the most important thought:  what would I tell a client?

No, dear client, you do not need another toy — er, tool — you do not need to purchase additional furniture, nor do you need to read another book with a new and improved method of organization.  In the words immortalized by Nike: 

JUST DO IT! (swoosh)

That really is the “secret” to being organized.  You have to take care of your documents, electronic or paper, as they come across your desk.  You have to take the time, as soon as possible, to decide next actions to achieve the desired outcome.  Now, you do need to know where to put that paper next so that a) you can find it again and b) you take the action necessary.  And that may require some input from someone like a professional organizer who knows a variety of methods for organizing documents.  However, a good PO won’t simply have you purchasing the latest and greatest filing system, but rather helps you determine how you think so that the system makes sense to you.  Otherwise, it won’t work.

With any organizational tool or technique, it’s not going to be effective unless you “Just Do It”!  Now, I need to go take care of my desk…

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